Register Your warranty

Claim your warranty

Extended Warranty Care

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law (“ACL”). Our Extend Warranty Care covers your rights under the Australian Consumer Law or any manufacturer’s warranty DO NOT apply. Such as physical damaged, Liquid damaged or any accidentally drop, scratch, dent etc.

You will be covered for ONE replacement goods or repair service (limited to iPhone series screens) with a small fee for a limited of 12 months from the date of purchase. The Extended Warranty Care must be purchased at the same time of goods/repairs.

In addition to your Mobile King Voluntary Warranty, Mobile King wants to ensure that you can enjoy long term of trouble free ownership of your purchase for a longer period than your ACL rights are likely to provide, which is why Mobile King is delighted to offer Mobile King Extended Warranty Care

We may replace Your Product with a new product as determined by Us when Your Product is not economically repairable or repair costs exceed the Original Purchase Price of Your Product, regardless of the original manufacturer’s policy on replacement. If Your Product is covered by a Replacement Cover Plan under this Extended Care Agreement, We will always aim to replace with a new product rather than repair subject to a satisfactory inspection to confirm that the fault is covered by Your Plan. For goods costing less than $50 this assessment will be carried out in-store.

The replacement product shall be equivalent in specifications to Your original product and the cost shall not exceed the Original Purchase Price You paid for Your Product. Due to changes in product technology and availability, the replacement product We supply may have a lower selling price and is not limited to the original manufacturer brand of Your original product. Replacement price differences, if any, will not be refunded. When a replacement product is not available, we may provide a store credit, up to the Original Purchase Price of Your Product in lieu of a replacement item. Replacement of Your Product or issue of a store credit shall constitute fulfilment of this Extended Care Agreement.

What Is Not Covered

Unauthorised repair/s
Use of Your Product for commercial purposes
Consequential losses of any type including any loss of profits, revenue, data, goodwill or reputation.
Damage to other goods or property
Normal maintenance costs
Any exclusions outlined in the Manufacturer’s Warranty
Mechanical or Electrical Failures of Your Product covered by a product recall
Item sold

Repair Warranty Care

We are currently only provide a warranty for the display screen of the iPhone model. Excluded any other brands. Warranty Care only cover for the Assembled Screen we replaced been physically or liquid damaged again, if any other unrelated issues will be advised at the time of repair for additional cost. Please note the warranty is limited to ONE free service within 12 months from the date of repair. If phone is deemed unrepairable, we will either convert warranty care fee into store credit, or exchange for any similarly priced goods. There will be no refunds.

How To Make A Claim

Claims must be made prior to the expiration of this Extended Care Plan. Claims will not be handled where You have arranged repair or replacement without first lodging and gaining approval of a claim. Ensure You have Your original purchase receipt and/or tax invoice available.

Simply jump to the website https://mobile-king.com.au/warranty-claim, fill out the form and make a request, then all you need to do is heading down to the shop for a replacement.

Back Up Of Data

Please note that where Your Product is capable of retaining user-generated data, the repair of Your Product under Your Extended Care Plan may result in loss of the data. We recommend You back-up your data. User-generated data includes, for example, files on a computer hard drive, telephone numbers stored on a mobile telephone, songs stored on a portable media player .

7-Days Free Look

If You require cancellation of this Extended Care Agreement within SEVEN (7) days of the Extended Care Plan’s Original Date of Purchase and You have not made a claim within this time, We will refund the amount You paid for Your Extended Care Plan in full at the store of purchase. Subject to any rights that You have which cannot be excluded by law (including without limitation pursuant to the Australian Consumer Law), this Extended Care Agreement cannot be cancelled after the 7-Day Free Look Period.